Shipping costs vary depending on the destination country of the order. In Europe it is free for orders over €100, with the exception of the following countries where a €10 fee applies regardless of the order amount: Cyprus, Finland, Ireland, Liechtenstein, Luxembourg, Norway, Russia, Sweden, Switzerland, Turkey, United Kingdom, Andorra, Denmark, Malta, Monaco.

For orders within Europe under €99.00, a €10 shipping fee applies, except for the following countries where the cost is €12.00: Cyprus, Finland, Ireland, Liechtenstein, Luxembourg, Norway, Russia, Sweden, Switzerland, Turkey, United Kingdom, Andorra, Denmark, Malta, Monaco.

Delivery is expected within 2–5 working days depending on the area. Delivery times are indicative and may vary due to external factors, holidays, or carrier-related issues. They are calculated from the date the order is processed. Orders are processed within 2 days from purchase completion.

Once the order has been placed, you can no longer modify shipping or billing information.

For any issues with data entry at checkout, you can contact customer service at: onlinestore@garmont.com

ou can request a return within 14 calendar days from the delivery date of your order. At the time of request, you can choose between: size exchange, product exchange, gift card, refund (excluding shipping costs).

To be accepted, returned items must:

• Be intact and in perfect condition
  
• Not have been used, washed, or damaged
  
• Have original tags attached
  
• Be returned in their original box and packaging
  

Items returned incomplete, worn, dirty, or damaged due to customer responsibility cannot be refunded, replaced, or converted into credit.

If the product is returned without original tags or with a damaged box, Garmont reserves the right to withhold €15.00 from the refund amount to cover product depreciation.

Access the Returns Portal using the following link: RETURN REQUEST.

You will be asked to enter:

The email address used to place the order;
Your order number.

Select the item(s) you wish to return and specify:

The product to be returned;
The size;
The reason for the return;
Your preferred option:
Size exchange
Product exchange
Gift Card
Refund

You can then choose to:

Drop off the parcel at an authorized collection point;
Schedule a pickup from the address you specify.

You will receive a shipping label by email to attach to the outside of the parcel.

Place the items in their original packaging and, if available, in the original shipping box received with your order.

Please ensure that the product is complete with all accessories, documents, and original tags.

Seal the parcel securely with adhesive tape. If you no longer have the original shipping box, you may use another suitably sealed box.

Once your return has been received and inspected at our warehouse, we will process your refund or ship the replacement product or Gift Card.

Refund processing times may vary depending on your payment method and issuing bank, but generally take 15–20 business days.

You will receive a confirmation email as soon as your refund has been completed.

The available return options are:

- Size exchange
- Product exchange
- Gift Card
- Refund

Through the Returns Portal you can choose to:

• Drop off your parcel at an authorized collection point;
  
• Schedule a pickup from your preferred address.
  

You will receive a shipping label by email to attach to the outside of the parcel.

All products are covered by a 2-year legal warranty from the date of purchase, which provides for repair or replacement in the event of manufacturing defects.

The procedure depends on where the product was purchased.

Products purchased from a store or an online retailer other than Garmont

If you believe the product has a manufacturing defect, please contact the retailer where you purchased it and provide valid proof of purchase (receipt or invoice).

The retailer will assess the defect and, if necessary, send the product to Garmont for technical inspection.

Products purchased on the Garmont website

If you purchased your product through the Garmont online store and believe it has a manufacturing defect, please complete the dedicated form available in the Warranty Request section.

You will be asked to upload photographs of the product.

Once we receive your request, our team will review it and provide all the necessary instructions.

The shipping costs for returning the product are initially the customer's responsibility. If the product is confirmed to be defective after inspection, Garmont will reimburse the shipping costs.

Please do not send the product before completing the online procedure and receiving instructions from our Customer Service team.

Once your return has been received and inspected at our warehouse, we will process your refund or send your replacement product or Gift Card.

Refund processing times depend on the payment method and the issuing bank, but generally take 15–20 business days.

For European Union (EU) countries, the maximum return cost is €10.

For non-EU countries, the maximum return cost is €20.

The actual return cost depends on the destination country and the selected shipping method and is clearly displayed in the Returns Portal during the return request process.

The available payment methods are:

• PayPal
  
• Credit Card
  
• Satispay
  

These payment methods can be selected during checkout.

Your payment details are never processed or stored by Garmont, but only by the payment platforms used to complete the transaction.

Payments are processed securely through PayPal and Shopify Payments, both of which are trusted platforms widely used by leading e-commerce websites.