TERMS OF SALE
Reservation and purchase
To purchase the e-shop products online, the Customer must access the dedicated section of the site (Catalogue). Every product on sale comes with a photo, a description and a price that varies depending on the destination Country of the goods.
Within the e-shop, the individual products offered can be selected and reserved. Simply indicate the quantity and confirm, after choosing any variants. In this way the products are added to the virtual shopping cart.
You can add, remove or confirm all the reservations made up to that point.
To confirm the order, the Customer may proceed in the following ways:
- if already registered, using their email address and password;
- if not yet registered, by completing the registration and providing all the required data.
The purchase shall be deemed finalised for Garmont International Srl, hereinafter "Garmont", only when the order is confirmed by the latter via e-mail at the end of the purchase process.
Garmont may, at its own discretion, decline the order should the information provided by the Customer be incorrect or misleading (e.g. incorrect or insufficient payment details, incorrect billing details, incorrect or incomplete shipping address), or should the Site contain errors regarding the ordered Products (e.g. errors relating to the price, availability or description of the Products).
The information relating to the Catalogue is as accurate and up to date as possible; however, no content on the site should be understood as a binding representation or statement concerning the Products. All images, descriptions and illustrations are for indicative purposes only and, since colours may vary depending on the type of monitor used, may differ from those of the Products delivered.
Product availability and sale price
For each item, the unit sale price is shown in Euros, including VAT (Value Added Tax), excluding shipping costs.
The contribution towards shipping costs may vary depending on the type of delivery, the quantity and/or value of the Products to be shipped, their volume, weight and place of destination; these costs will be shown during the purchase process and on the "Your order confirmation" form.
All products in the e-shop are available in stock. Any temporarily unavailable sizes will be shown during the purchase process. Should unforeseen events occur due to delays in the delivery of the Products, the Customer will be promptly informed by e-mail, as will also be the case in the event of the subsequent unavailability, even temporary, of one or more products.
Garmont ships to all the countries included in the list proposed during registration. However, there may be cases in which customs issues prevent the delivery of the ordered products. In this case the Customer will be promptly informed by e-mail and subsequently refunded
Payment methods:
For payment of purchases, the Customer may use the following methods:
- Credit cards accepted by the NEXI payment gateway (XPay Pro)
- Paypal
- Satispay
- Shopify Payments
Delivery of goods and shipping costs:
All products ordered by the Customer and confirmed by Garmont will be shipped by Express Courier (national and international) to the address indicated by the Customer for delivery. A contribution towards costs may be required for shipping, which will be shown during the purchase process and on the "Your order confirmation" form, in relation to the destination country of the order. As a guide, shipping costs vary in relation to weight/volume.
Garmont reserves the right to apply favourable shipping conditions or to waive them, for Italy and abroad, by announcing the conditions of the offer on the site in advance.
The Products will be shipped only after payment of the order amount has been duly recorded and confirmed by Garmont.
Products destined for Italy are generally delivered within 3-4 working days from the shipping date; products destined for within the European Union are delivered within 5-6 working days from the shipping date. For shipments outside the EU it will take on average 7-8 working days from the shipping date. Shipments will be made from Monday to Friday. Any variation to the above will be promptly communicated by e-mail to the Customer
Import taxes and customs duties:
The products sold are not subject to any import taxes or customs duties, if the product is sold and delivered in Italy or within the European Union.
In the case of deliveries to countries outside the European Union, the products may be subject to import taxes and/or customs duties depending on the type of product and the country of destination. It is not possible to predict in advance in any way whether and which costs will be incurred for customs clearance of the goods.
For more information, you can contact the customs office of your country.
In all cases, any costs relating to import taxes and/or customs duties shall be borne by the Customer
Right of withdrawal:
The Customer has a right of withdrawal (Italian Legislative Decree 206/2005) which may be exercised, without having to state any reasons, within a period of 14 days from the day of receipt of the ordered Products.
The right of withdrawal can be communicated within the above-mentioned term by accessing the returns portal directly: https://returns.itsrever.com/garmont
The shipping costs relating to the return of the goods are borne exclusively by the Customer; the rates are indicated within the portal.
In order for the right of withdrawal to be exercised, the items must be returned intact, in their original packaging, in perfect condition and subject to prior agreement with Garmont.
The goods must be returned by insured parcel, carriage paid, to:
GARMONT INTERNATIONAL SRL
Via del lavoro, 18
31050, VEDELAGO (TV)
ITALY
No parcel sent cash on delivery or carriage forward will be accepted by Garmont.
The refund of the invoiced price of the returned items will be made by crediting the amount directly to the credit card used for the purchase or by crediting the Customer's bank account, within 14 days of receipt of the return.
Items returned incomplete, spoiled, damaged or soiled through the Customer's fault will not be refunded and will in no case give rise to the recognition of a credit equal to the price of the item originally ordered.
Should the return be due to an error by Garmont, the shipping costs will be borne by the seller; in all other cases, the shipping costs will be borne by the buyer
Applicable law:
All contracts concluded are deemed to be finalised in Italy and are subject to Italian law.
All contractual relationships between the parties, and therefore each individual order, even if entered into with foreign customers and/or with deliveries abroad, are always and in any case governed exclusively by Italian law. For any dispute concerning this order, the Court of Treviso (Italy) has exclusive jurisdiction.
Warranties:
If the Customer has received a wrong item (different from that shown in the e-shop) or a damaged one, they may report it within 14 (fourteen) days from the delivery date. If the item is defective, the Customer has 2 (two) years from the order date to request an inspection by Garmont's Warranty Office
Warranty:
With this warranty, Garmont guarantees the consumer against any defects and non-conformities for a period of 2 (two) years from the date of purchase of the product. Should conformity defects of the product be found during this warranty period, Garmont, at its own discretion, will have the product or its defective components repaired or replaced under the terms and conditions set out below, at no charge for labour costs and any materials used. The Manufacturer reserves the right to repair the defective Products or replace them with new Products, of equal or superior colour and features, should the original one no longer be available
Conditions:
The warranty will only be valid if the non-conforming product is returned, together with proof of purchase (delivery document), to the address provided by our customer service. To contact customer service, you must send an e-mail to the address: onlinestore@garmont.com
Garmont reserves the right to refuse warranty interventions in the absence of the aforementioned documents or in the event that the information contained therein is incomplete or illegible.
Registered Trademarks:
All registered trademarks relating to the product names and technologies indicated on this site are Garmont registered trademarks or are the exclusive property of its affiliated companies. Without the prior express written consent of Garmont, any reproduction, modification or use of such trademarks, images, illustrations and logos, for any reason and by any means, is prohibited. Any unauthorised uses in the forms set out here will be prosecuted in accordance with the law
Privacy Policy:
For information on how Garmont processes personal data, please refer to the Privacy Policy: https://jq5gqn-dy.myshopify.com/policies/privacy-policy
For any other information about our Privacy Policy, requests can be sent to the following e-mail address onlinestore@garmont.com or by writing to GARMONT INTERNATIONAL S.R.L., via del Lavoro, 18, 31050 - Vedelago (TV)
GARMONT INTERNATIONAL S.R.L.
Via del Lavoro, 18
31050 Vedelago (TV) - Italy
Tel.: +39 0423 8726
Fax.: +39 0423 621392
